CYBERMIDI Sales & Support - Membership Questions

I registered but haven't received my welcome email. How long does it take?

Once you join, you will need to respond to your welcome email in order to activate your account. The process is usually instantaneous, but sometimes takes up to an hour based on internet traffic. Make...

2,963

(70)

What happens when my membership expires?

As a member, you are not buying our MIDI files. As a matter of fact, even if you buy them you are not buying them. (what?). That's right, you are simply renting (membership) or are being granted licen...

2,404

(47)

I'm a CYBERMIDI member and I can't log into Shop CYBERMIDI

Currently, there are 2 separate logons for CYBERMIDI - www.cybermidi.com - and Shop CYBERMIDI - www.shopcybermidi.com First, you will need to create a free customer account at Shop CYBERMIDI. Then c...

2,357

(48)

How do I cancel my membership?

Your membership is a legal agreement with CYBERMIDI.com. Through your agreement as accepted once you register by accepting our terms of service, you are obliged to commit to at least 1 year of m...

3,287

(135)

I Can't Log In

Are you a new member? After registering you should received 2 emails- one is your receipt, the second is a welcome email with instructions on how to "activate" your account. Did you reciev...

2,945

(44)

What does the "Expiration date" on my membership mean?

Credit Card Customers: We are only allow to bill customers without further authorization on any particular subscription for 3 years. So let's say you joined on 1/1/05 as a Gold member. Yo...

2,285

(44)

What are the benefits of a CYBERMIDI membership?

CYBERMIDI membership is an extraordinary value. There are many benefits, and they are outlined at http://www.cybermidi.com/join.php

2,113

(43)

I am listed as a Charter Member. What exactly is that?

Charter Members are members that have been with CYBERMIDI since the first week of our inception - and still active members.

2,090

(45)

I cannot download from the Members Only MIDI section

You are most likely clicking the Download link from the pop-up Demo box. To download from the Members Only MIDI section located in MY CYBERMIDMI (after logging in) , simply click on the song TITLE on...

2,413

(42)

I'm a member but I am being asked to pay for my download(s)

When you add MIDI files to your cart, you should now see "0" as the price. The problem is, you are now seeing something like "$7.50, or $15.00 for example. We get this question asked often - and it ...

2,150

(47)

How do I update my billing information?

To update your credit card, log in On left side, look for Account Center (near top) Click Edit Account

2,090

(42)

Wishlist vs. Custom Sequencing

Obviously, we do our best to give our members what they want. We do a few off the wishlist each week. CYBERMIDI is presently a small community as it's fairly easy to keep up. However, the growth of th...

2,239

(42)

Why haven't you done my wish list request?

The wishlist feature is merely a membership "perc". We are under no obligation to honor any request. Our priority will always be with custom sequencing customers. However, it is considered "good...

2,192

(48)

Do I need to be a CYBERMIDI member to get the MIDI files?

While membership is the best overall value,you are not required to join to purchase a MIDI. Simply shop, add items to your cart and checkout.

2,059

(42)

Why do you charge a membership fee?

These are not MIDI files found scattered about the internet. We have created them ourselves...and quite frankly, we deserve to be compensated for our work. However, the real issue is that we cannot le...

2,291

(44)

Are my rights different if I buy the MIDI or choose membership?

Yes. Choosing the membership option grants you performance rights only throughout your membership term. You must renew if you wish to continue to use them. If you buy them, you retain those rights. Se...

2,255

(42)

Why do you require a one year minimum and what happens if I don't complete the year?

We have tried to make the site affordable to everyone so we are offering monthly, quarterly and even semi-annual options. We also allow unlimited downloads on all options and every option has the sam...

2,340

(44)

My membership expired or lapsed. How Do I Renew?

If your membership lapses, gets suspended or expires, please follow these steps to renew: Log In. You will be led to a page that will say that we found a record. Log In Again on the ne...

2,257

(45)

Which membership plan should I choose?

CYBERMIDI offers 4 membership options - each fitting everyone's budget and/or preferences. Use this guide to determine which plan is most suitable for you. 1. I want the lowest possible entry point....

2,180

(42)

Suggested knowledgebase articles:

Knowledgebase Membership Questions

Articles in this category

I registered but haven't received my welcome email. How long does it take?

What happens when my membership expires?

I'm a CYBERMIDI member and I can't log into Shop CYBERMIDI

How do I cancel my membership?

I Can't Log In

What does the "Expiration date" on my membership mean?

What are the benefits of a CYBERMIDI membership?

I am listed as a Charter Member. What exactly is that?

I cannot download from the Members Only MIDI section

I'm a member but I am being asked to pay for my download(s)

How do I update my billing information?

Wishlist vs. Custom Sequencing

Why haven't you done my wish list request?

Do I need to be a CYBERMIDI member to get the MIDI files?

Why do you charge a membership fee?

Are my rights different if I buy the MIDI or choose membership?

Why do you require a one year minimum and what happens if I don't complete the year?

My membership expired or lapsed. How Do I Renew?

Which membership plan should I choose?