CyberMIDI customer care
Before requesting support, please read the FAQ pages. Many questions have already been addressed there. New members must visit the New Member section in MY CYBERMIDI for orientation. No questions will be responded to if they've already been answered there or in the FAQ section. If you are writing concering custom sequencing, please visit CYBERMIDI Custom MIDI Production before writing.

Please note that email is our preferred method of contact. It's simple, we respond fast, and our ticketing system provides a quality tracking system for any issue. (scroll down to submit a ticket).


BY PHONE:
For sales in the U.S. call 347-705-7846 Monday - Friday 9am- 5pm EST. We are generally closed on weekends but email sales and support is still available. If an operator is not available, please speak slowly, leave your name, username (if any), a brief description regarding your questions, your email address and phone number. Hint: say your phone number and or email address TWICE. Nothing is more frustrating that trying to help a customer and not understanding how to contact them. Do not call for account cancellations - please log in and manage your account online.

For SUPPORT issues, best service is provided through our ticketing system below.

BY POSTAL MAIL:
CYBERMIDI.com, Inc | P.O. Box 120252 | Staten Island, N.Y. 10312


SUPPORT VIA WEB SITE:

View our FAQ Site Help Page

BY EMAIL:

NON-MEMBERS: Please do not write us with a MIDI request. We only take requests from Members...that's part of the "concept" of CYBERMIDI. Consider joining, or check out our Custom Sequencing Production. Thank you.

Your IP has been recorded as 54.82.79.109. This information is passed along with your email. To prevent spam, in order for us to receive your message, you will need to provide a valid email address and respond to an email confirming your address. If you do not, we will never see it your email. You only need to do this once. Your email address is safe with us - we do not retain or give out this information. If you use a spam filter, please ensure that you add CYBERMIDI.com to your whitelist so that you will recieve our response. We take pride in our first class customer service and support...however please allow us at least 24 hours to respond although the we will usually respond much sooner. Thank you.

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